The roller coaster of life has been relentless.
Don’t get me wrong, this adrenaline junkie does love a good coaster but this one has been hell.
It feels like we’re stuck in an endless loop-de-loop and the damn thing wont stop!
Eleven days before double mastectomy surgery, after enduring countless tests and an additional bone cancer scare, the central AC in the house died. I have been paying a company called American Home Shield for a home warranty since we bought the house in 2011 specifically to protect us when the HVAC died.
I filed a claim and American Home Shield sent some half-assed contractor who was super nice when he thought we were going to upgrade both the AC and Furnace with him (they were 21 years old...it was time) but when I tried to get him to get partial compensation through the warranty company, he ghosted us.
In fact, he ghosted American Home Shield…but they don’t care.
I did some research and discovered that is his normal MO. He has a one-star rating with BBB and that star is because you can't give zero.
I called American Home Shield every day trying to get this rectified because I was facing a double mastectomy and returning home to a house with no AC. And, both the contractor and American Home Shield knew about my impending surgery!
American Home Shield informed me that they would pay to replace the compressor but that the freon was going to cost $1,400. We had a lengthy discussion about the fact that the system was 21 years old and once they replaced the compressor something else would fail that’s what happens with old equipment! Never mind the fact that I didn't want to pay $1,400 for freon. If we were going to pay that much money it was going toward a new system.
American Home Shield called Tom at Climate Control Heating & Air, LLC multiple times and left messages asking him to call. He didn't.
After a full week of daily calls to both American Home Shield and Climate Control Heating & Air LLC I was informed that the contractor had ordered the compressor without ever speaking to us.
WTF?!
I lost my shit!!!
We never authorized the repair and that guy never bothered to speak to us.
I did get one email from him yelling at me in all CAPS that said if he changed his recommendation, they’d send someone for a second opinion. I told him I didn’t care.
He disappeared again.
In the meantime, we had contacted a friend of a friend who is starting his own HVAC business. James gave us an amazing deal on a both a central AC and new furnace.
Damn good thing too.
Evidently the heat exchange was full of cracks. Had we fired it up this fall the whole family may have died.
I had surgery on May 17.
Think about this… in addition to the thousands of dollars that I have wasted with American Home Shield we are now out $8,400 for a new HVAC system plus the cost of a window air conditioner.
American Home Shield, after being shamed on Facebook, has paid us $797 that was supposed to cover the Compressor and labor - don't forget that we were going to have to pay $1400 for freon - so that measly $797 was truly a drop in the pond.
Unbelievably, the Friday after surgery, Tom from Climate Control Heating & Air LLC called. My only comment was that I didn't want to speak to him, and I hung up.
I could have let loose on the jerk, but what would be the point? It's not like he gave a crap to begin with!
James arrived the next morning and got the new system installed. By dinner time that night we were back in whole house comfort! We are so grateful to him for rearranging his schedule to help us.
There are reputable home warranty companies out there. American Home Shield is not one of them. If you are thinking about a home warranty do your research so you don’t waste your money like we did.
If you need a new HVAC system, let me know…I gotta guy!
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